Are you taking over my domain ownership?+
No. Title stays with your entity at all times. We only need 'admin' permissions for renewal, configuration, monitoring. Revocable in 30 days — rotate one API token and we're out.
Why can't I just set my own renewal calendar?+
Have you tried? Domain expiry has a 7-30 day grace period. Miss that and a snipping company grabs it; the primary domain isn't coming back cheaply. Two of our clients have paid five-figure sums to recover their main domain. This isn't a job for human memory — it needs SOP + 3-channel alerts + a fronted budget.
How is pricing structured? Per asset or flat?+
Flat monthly + assets included by tier. Overflow at ¥40/asset/mo. Single invoice on the 1st, paid via corporate transfer, VAT 'tech service' invoice issued.
I have Aliyun + Tencent + AWS + Cloudflare + Namecheap. Do you handle them all?+
All of them. The whole point is to compress 6 vendor relationships into one contact. Renewals, recon, invoices, incidents — all flow through us.
How do I reach you when something breaks?+
Standard and up: 7×24 incident channel (group chat + ticket). Pro: dedicated technical contact phone. Someone responds within 30 min — within 15 min on Pro.
How do renewal payments flow?+
Three options: ① you prefund a corporate account, we pay; ② we pay then reconcile end-of-month; ③ upgrade to ClouBay Prepaid balance and pull from there. Most clients pick ③ for sanity.
Do you need root access on my servers?+
Standard tier is read-only monitoring — we do not touch your code. Pro requires deploy / patch permissions, signed authorization, full audit log, revocable any time.
If we're not happy, can we leave with our assets?+
30-day cancellation. Title is always yours. Walking away = rotating one API token. We don't do hostage custody.
VAT invoices?+
Yes. Monthly consolidated 'tech service' VAT invoice. Pro tier supports per-asset itemized invoicing on request.
How is this different from /operations (managed ops)?+
/operations runs the 'content / business' layer (articles, support, SEO). /custody runs the 'asset / infra' layer (domains, SSL, servers staying alive). One watches the business, one watches the root. SaaS clients usually buy both.