Is giving you my password safe?+
After your order, we use an encrypted channel (not WeChat plaintext) to receive login. Once payment is done we ping you to change the password and simultaneously wipe our cookies + remove device authorization. Average flow is 1-4 hours; password exposure is minimal.
Will my account get banned?+
With our method (independent payment to your official account), ban rate is <1% — almost always because the account was already flagged earlier (used a shared login, used a cracked client, IP issues). If banned within 7 days, full refund.
Why not just use Alipay's overseas card service?+
Alipay overseas cards (探鸽 / etc.) have inconsistent OpenAI/Claude success rates, and OpenAI tightened CN IP screening from late 2024. We use US physical cards on US IPs — the most stable path.
Do I need to come back to you for renewal?+
Yes. We remind you 7 days before expiry. Renewal default is 10% off. You can also cancel via the subscription panel anytime — full control on your side.
Can I cancel? How much do I get back?+
Within 7 days of the order: 100% refund (if subscription wasn't used). After 7 days: prorated by remaining days — used 10 days of a monthly, refund the remaining 20 days. Yearly prorates by month.
Receipts / invoices?+
Yes. Standard tech-service invoice (we don't bill OpenAI's name). VAT invoices need your tax ID; mailed within 3 business days.
Can I upgrade my existing free ChatGPT?+
Yes — and it's recommended. Send us email + temp password; your history, GPTs, memory all stay.
API keys also chargeable?+
Yes. We top up API credits for OpenAI / Anthropic / Google with tiered discounts — ¥85 = $10 from. You log in, grab your key; we only deposit balance.
Is Pro / Max worth it?+
ChatGPT Pro ($200/mo) and Claude Max ($200/mo) suit: 500+ daily calls, code reviews, long-paper writing, multi-agent flows. For casual chat / occasional emails, Plus/Pro monthly ($20) is enough. We'll help judge in the 30-min call.
Company account (Team / Enterprise)?+
Sure. ChatGPT Team / Claude Team / Gemini Workspace all available. Provide your company email domain + member list — we run the official Team / Workspace flow. Cheaper than per-seat + centralized billing.
Why are your prices higher than some 'discount stores'?+
Three usual sources of cheap stores: (1) shared / fleet accounts — short-lived; (2) Argentinian / Indian regional pricing — flagged easily; (3) mirror sites — your data leaks. Our pricing reflects US entity + US card + US IP. Below cost = either loss-leader or scam.
Cloubay is a build-shop — why top-up service?+
Most of our build-shop clients use ChatGPT / Claude for content + coding, and complain about USD card hassles. So we extended the operations team to handle this. Same engineers — we know the pitfalls because we use these subscriptions every day.