ClouBay Terms of Service

Cloubay is a digital asset custody + one-stop web shop for SMBs and cross-border brands. Our offerings include but are not limited to:

You may browse the Service as a guest. Ordering, renewing, and submitting tickets requires a registered account. You agree to provide accurate, complete, and current information when registering and to keep it up to date. You are responsible for safeguarding your credentials. Losses arising from your own disclosure, or from credential theft by a third party, are your own. Notify us immediately if you suspect unauthorized use. We may verify the authenticity of account information within reasonable limits. We may suspend or terminate accounts using false information or impersonating others.

You agree to comply with the laws of the People's Republic of China, applicable international conventions, and accepted standards of conduct. You may not use the Service to:

The design, code, documentation, icons, copy, and other content of the Cloubay site itself (excluding content explicitly attributed to third parties or uploaded by users) is owned by Shenzhen Yunye Tech Co. Ltd. For custom projects we deliver to you, IP ownership follows the executed service contract / SOW. Upon settlement of all amounts owed, agreed deliverables (source code, design source files) transfer to you per the contract. Content you upload remains yours. You grant us a worldwide, non-exclusive, royalty-free, sub-licensable (to subcontractors only) license, for the term of the Service, to store, transmit, cache, back up, and display such content as necessary to operate the Service.

The Service is billed at prices, cycles, and currencies stated on product pages or in your service contract. Unless explicitly stated, prices are in CNY inclusive of VAT, exclusive of pass-through third-party fees (domain registrar, payment processor, etc.). Fees are due on time. We may suspend the Service for past-due amounts and charge late fees per the contract. Invoices: We can issue electronic general or special VAT invoices on request. Please submit invoice details within 60 days of payment; otherwise we may deem you to have waived the request. Refunds: One-off projects are fully refundable before substantive project start, and pro-rated by completed work after start. Subscription services are non-refundable for the current cycle; you may choose not to renew. Specific refund terms follow your service contract.

We may adjust Service features, interfaces, APIs, or pricing from time to time. Material changes will be notified 30 days in advance via in-portal message, email, or contract addendum. We may suspend or terminate all or part of the Service if:

To the maximum extent permitted by applicable law, the Service is provided "as is" without express or implied warranties that: 1) The Service will meet all of your specific needs; 2) The Service will be uninterrupted or error-free; 3) Information or advice obtained through the Service is 100% accurate; 4) Third-party platforms (App Store, app marketplaces, payment channels, overseas banks) will approve or maintain your application. We are not liable for service interruptions or losses caused by force majeure (natural disasters, war, government action, cyberattacks, backbone failures, large-scale cloud outages), to the extent permitted by law.

In no event shall our aggregate liability exceed the total service fees you actually paid us in the 12 months preceding the event. We are not liable for indirect, consequential, profit, goodwill, or data-loss damages, except where mandated by law. These Terms do not limit liability for personal injury caused by intent or gross negligence, nor any other liability that cannot be limited by law.

These Terms are governed by and construed under the laws of the People's Republic of China (excluding Hong Kong, Macau, and Taiwan). Disputes arising from these Terms shall first be resolved by friendly negotiation. Failing that, either party may submit the dispute to the People's Court with jurisdiction over our place of registration (Nanshan District, Shenzhen).

Notices we send via in-portal message, your registered email, registered phone SMS, or customer portal announcement are deemed delivered when sent. You may notify us by email to the address at the bottom of this page, or via a customer portal ticket. Postal notices should be sent to the company address listed in the contact card below.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce a right is not a waiver. In case of inconsistency between the Chinese version and any translated version of these Terms, the Chinese version controls. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or successor in connection with a merger, reorganization, or sale, provided your rights are not materially diminished.