01
Student data scattered in WeChat
Each consultant manages 20+ students, info across 5+ WeChat groups. When a new consultant takes over, info recovery means 'ask the predecessor'.
Education·Education · 16-week build
Lumière · Study-abroad SaaS
Study-abroad consulting is high-density info — 20+ milestones per applicant, 5-10 schools each. When Excel + WeChat stops scaling, you need a system.
+2.3× productivitySat-rate 4.8/5Full-team live in 16 wks
Customer names + data are written-permission released. Some sensitive data masked.
The challenge
30 consultants + 100 WeChat groups — what system?
02
Application progress invisible
Operations director wants 'how many students in-flight · stuck where · risk where' — only available by asking consultants to manually report.
03
Essay collab back-and-forth
Consultant + writer + translator + client co-edit essays. Version control via Word file naming. Wrong versions submitted to schools.
What we shipped
We built Lumière an industry-specific system.
Not generic SaaS — designed around study-abroad's parallel student / school / essay / visa tracks.
Industry system regional
Student CRM + progress + school DB + essay DB + SLA tracking
See product pageCustom app product-class
Student miniprogram · progress lookup · upload docs · receive messages
See product pageAutomation suite
Deadline alerts · essay review flow · satisfaction surveys
See product pageExpress build Plus
Enrollment site refresh + program landing pages + lead form
See product pageTimeline
16 weeks in 4 phases, weekly demo.
01
Wk 1-3
Discovery + blueprint
Visit HQ + 3 campuses · output business blueprint + data model + acceptance criteria.
02
Wk 4-6
Proto + pilot
1 consultant team pilot · validate student CRM + progress before revising blueprint.
03
Wk 7-14
Build + migrate
8 weeks agile build · clean legacy WeChat/Excel data · 30-consultant training.
04
Wk 15-16
Full rollout
Cutover + on-site support · complaints hotline zeroed in week 1.
Outcomes
The numbers speak.
+2.3×
Consultant productivity
Active students per consultant from 20 to 46
4.8/5
Student satisfaction
12-month post-launch survey · industry avg 4.1
16 wks
Full team live
30 consultants + 5 writers + 3 ops, zero-incident cutover
Our 30 consultants used to chase students across 100 WeChat groups, info recovery by memory. After the new system: 1 consultant manages 2.5× the students with fewer complaints. We doubled the team this year and nothing broke — that surprised me.
Your training org wants out of Excel?
30 minutes: your org's state + enrollment pain + business flow. We map what 12-16 weeks can ship + price.